* ALL SAUNACORE PRODUCTS ARE NON-RETURNABLE.
Item must be unused and in the same condition that you've received it. 
( No credit or refund will be provided without a Return Authorization Number.)
You must contact our customer service agents so they give you a Return Authorization Number. To be eligible for a return your item must fulfill the following conditions : It is to note that all shipping charges for the returns must be taken in charge by the customer and that most items returned require a 25% restocking fee.įor refund prior to shipping, an administration fee of 2.9% will be deducted from the refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In this case, all fees shall be transferred to the customer and billed on the credit card. If by any chance, the carrier haven’t been able to contact you to set an appointment for delivery storage fees might be considered by the carrier. If you decide not to accept the delivery because of damage it is best to call us directly before refusing the shipment.Īll of our delivery include liftgate service and notification before arrival. You shall open the boxes as soon as possible and never 5 days after delivery as no claim can be claimed after that period. #Radiant saunas driver
If the driver refuses make sure to add a not on the bill of Laden noting a “possible hidden damage”. If you suspect that is the case, you can always ask the driver to wait with you while you open the boxes and search for damage.
As mentioned previously, internal damaged caused by rough handling or during transportation can happen. Be very precise as to the type and position where the damage occured. Carefully analyze to see if any of the box is crushed, dented, perforated or scratched if they are please make sure to add a specific note about it when you sign the Bill of Laden. First things first, you should always inspect all boxes properly before signing the delivery papers. It is to note that all concealed damage claims must be filed within 5 business days of delivery. If any claim should be filed then please make sure to keep all original packaging and damaged items. If once you’ve unpacked the boxes you notice damage on one or multiple parts of the sauna that was unnoticeable at the moment of delivery, then this is considered concealed damage and you should contact immediately so we can solve the issue.ĭue to rough handling sometimes items get damaged within the boxes without the external parts being busted themselves. This will help sort out any possible problem later down the road. If you received your package and notice external damage that has occured during transport, then we advise you to make a note on the receipt and ask for the carrier’s driver signature. 
Luckily, we have built the following shipping & return policy to deal with those situations fast and efficiently. With that being said, life is not always rosy and sometimes returns & refunds do occur. We are devoted to your absolute contentment and although we wish you to sweat badly, we love a “chill” and “cool” buying process. As a top retailer in the sauna space, we pride ourselves on creating and cultivating the smoothest, most enjoyable and personalised buying experience as possible for our customers.
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